1. Introduction
Welcome to CoreFrame Builders ("Company," "we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how CoreFrame Builders collects, uses, discloses, and safeguards information when you visit our website at https://coreframebuilders.com/, contact us, or engage with our services.
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of our website immediately.
This policy applies to all information collected through our website, email communications, phone interactions, SMS messaging, and any other forms through which you may interact with CoreFrame Builders.
2. Information We Collect
We collect several types of information from and about users of our website, including the following:
Personal Information You Provide Directly:
- Full Name — collected when you submit a contact or quote request form.
- Email Address — used to respond to your inquiries and send service-related communications.
- Phone Number — collected when you request a quote, schedule a consultation, or opt in to receive SMS communications.
- Mailing or Project Address — collected when relevant to providing you with an accurate estimate or service.
- Project Details and Notes — any additional information you choose to share about your construction or remodeling needs.
Information Collected Automatically:
- IP Address — automatically recorded when you visit our website for security and analytics purposes.
- Browser Type and Version — collected to optimize your browsing experience.
- Operating System — used to ensure website compatibility.
- Pages Visited and Time Spent — collected to understand user behavior and improve our content.
- Referring URLs — recorded to understand how users arrive at our website.
- Cookies and Tracking Technologies — used to enhance functionality and analyze site traffic (see Section 5 for full details).
We do not knowingly collect personal information from individuals under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.
3. How We Use Your Information
CoreFrame Builders uses the information we collect for the following lawful purposes:
- To respond to your inquiries, quote requests, and service questions in a timely and accurate manner.
- To schedule consultations, site visits, and project appointments.
- To send appointment reminders, project updates, and service notifications via email or SMS where you have opted in.
- To process and manage contracts, proposals, and ongoing construction projects.
- To send marketing and promotional communications about our services, special offers, and company updates — only where you have provided explicit consent.
- To improve, personalize, and expand our website content and user experience.
- To analyze website traffic patterns and user behavior using aggregated, anonymized data.
- To detect, prevent, and address fraudulent activity, security incidents, and technical issues.
- To comply with applicable local, state, and federal laws and regulations.
- To enforce our legal rights and obligations, including our Terms and Conditions.
We will only process your personal information for the purposes described in this policy, or for compatible purposes where we have a legitimate legal basis for doing so. We will never use your personal data in a manner that is inconsistent with this Privacy Policy without first notifying you and, where required, obtaining your consent.
4. SMS / Text Messaging Opt-In
CoreFrame Builders offers SMS text messaging as a communication channel for customers who choose to opt in. Below are the terms governing our SMS communications:
By providing your phone number and checking the consent box on our website, you agree to receive SMS text messages from CoreFrame Builders. You may receive marketing messages about special offers and promotions, as well as non-marketing messages including appointment reminders and service updates. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency may vary depending on your level of engagement with our services. Standard message and data rates may apply based on your mobile carrier and plan. CoreFrame Builders is not responsible for any charges applied by your carrier.
To opt out of SMS communications at any time, reply STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent. To opt back in, reply START at any time. For help or support, reply HELP or contact us directly at brilliant@coreframebuilders.com.
6. Data Security and Handling
CoreFrame Builders takes the security of your personal information seriously. We implement a variety of industry-standard technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Our security practices include:
- SSL Encryption: Our website is secured with SSL (Secure Sockets Layer) encryption, ensuring that all data transmitted between your browser and our servers remains private and protected in transit.
- Secure Servers: All personal data we collect and store is held on secure servers with access controls, firewalls, and monitoring in place to prevent unauthorized access.
- Access Controls: Access to personal data within our organization is restricted to employees and contractors who require it to perform their job functions, and only to the extent necessary.
- Regular Security Reviews: We periodically review our data collection, storage, and processing practices to guard against unauthorized access and to ensure our security measures remain current and effective.
Data Breach Notification: In the event of a data breach that affects your personal information, CoreFrame Builders will notify affected individuals and relevant regulatory authorities within 72 hours of becoming aware of the breach, where required by applicable law. Notifications will include the nature of the breach, the categories of data involved, the steps being taken to address the incident, and recommended actions for affected individuals.
While we strive to use commercially acceptable means to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest practical standards of data protection.
7. Third-Party Sharing
CoreFrame Builders does not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes.
We may share your information with trusted third parties only under the following limited circumstances:
- Service Providers: We may share information with vetted third-party vendors who assist us in operating our website, providing customer support, processing communications, or delivering our services. These parties are contractually obligated to keep your information confidential and to use it only for the purposes for which it was shared.
- Subcontractors: In the course of fulfilling construction and building projects, we may share relevant project information with licensed subcontractors. These parties are bound by confidentiality obligations and may not use your data for unrelated purposes.
- Legal Requirements: We may disclose your information if required to do so by law, court order, government regulation, or in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.
- With Your Consent: We may share your information with third parties when you have explicitly authorized us to do so.
We do not share your personal information with any advertising networks or data brokers. All third parties with whom we share data are required to maintain appropriate security standards consistent with this policy.
8. User Rights — CCPA & GDPR
Depending on your location, you may have specific legal rights regarding your personal information. CoreFrame Builders respects and upholds these rights for all users to the best of our ability.
California Residents — California Consumer Privacy Act (CCPA):
If you are a California resident, you have the following rights under the CCPA:
- Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions as provided by law.
- Right to Opt Out of Sale: CoreFrame Builders does not sell personal information. However, you have the right to opt out of the sale of your personal data should our practices ever change.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny goods or services, charge different prices, or provide a different level of service based on your exercise of these rights.
European Residents — General Data Protection Regulation (GDPR):
If you are located in the European Economic Area (EEA), you have the following rights under the GDPR:
- Right of Access: You have the right to obtain confirmation of whether we process your personal data and, if so, to receive a copy of that data.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data we hold about you.
- Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent.
- Right to Restrict Processing: You have the right to request that we limit the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of the rights described above, please contact us using the information provided in Section 10. We will respond to all verified requests within the timeframes required by applicable law (generally within 30–45 days). We may need to verify your identity before processing your request.
9. Data Retention
CoreFrame Builders retains your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Our general retention guidelines are as follows:
- Contact and Quote Inquiry Data: Retained for a period of up to 3 years from the date of your last interaction with us, to allow us to follow up on inquiries and manage potential future business relationships.
- Active Client and Project Data: Retained for the duration of the project plus a minimum of 7 years following project completion, to comply with applicable contractor licensing requirements, warranty obligations, and legal records retention standards.
- SMS Opt-In Records: Retained for as long as you remain opted in to receive messages, plus a reasonable period thereafter to document consent history for legal compliance.
- Website Analytics Data: Typically retained in aggregated or anonymized form for up to 26 months, consistent with standard analytics platform data policies.
- Marketing Communication Records: Retained for the duration of the marketing relationship and a reasonable period thereafter to document consent and preferences.
When your personal information is no longer needed for the purposes for which it was collected, we will securely delete or anonymize it in accordance with our data disposal practices. If you request deletion of your data, we will process your request as described in Section 8, subject to any legal obligations that may require us to retain certain records.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. We are committed to addressing your concerns promptly and transparently.
CoreFrame Builders
2017 5th Street, La Verne, CA 91750
Email: brilliant@coreframebuilders.com
Phone: +1 (626) 890-0738
Website: https://coreframebuilders.com/
We will make every effort to respond to all inquiries within 5 business days. For requests related to your legal rights under CCPA or GDPR, please note that response timeframes may be governed by applicable law.
This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.